Return policy
The right of withdrawal is valid for 14 days from receipt of delivery. The return note is in your package. If you regret the purchase, you are responsible for the return shipping which is deducted from your refund.
The product must be returned in unaltered condition and in its original packaging. The product must be unused and in such a condition that it can be resold without further action. Each package contains instructions on how to return goods. We reserve the right to charge the customer if something is missing. Returns that are sent back in violation of the return instructions will not be processed. Returns sent against a postal advance are not redeemed.
Refunds are made via Klarna.
Change to another size?
If you want to exchange your product for another size, return the item(s) and then place a new order for the correct size.
Complaints
We only handle complaints that have been purchased via www.swedteam.com. To make a complaint about a product purchased from one of our retailers, the complaint must be handled by the respective place of purchase indicated on your receipt. If the place of purchase where you bought your product has closed down, you are welcome to contact us.
We offer a right of complaint of 3 years from the date of purchase noted on your receipt in accordance with applicable legislation. A receipt should therefore be presented in order for a complaint to be processed. The right of complaint applies to products that are defective according to current consumer legislation. The right of complaint does not cover, among other things, defects or damage arising from improper use or normal wear and tear. Nor does the right of complaint apply to external influences that differ from the product's marketed purpose.
The product you buy from us must be faultless on delivery.
We are responsible for all costs if we are responsible for the fault. If you as a consumer are responsible for the fault, you are responsible for the costs yourself. If you believe that you have received a product that is defective, you must inform us immediately.
For complaints or questions: email to [email protected] stating your full name, your order number, a brief description of the cause of the complaint, a picture of the damage and your contact details (address and telephone number).
Range changes & product information
We reserve the right for any inaccuracies such as factual errors, errors in prices, offers, product descriptions or other information about the goods on www.swedteam.com. All image information on www.swedteam.com should be seen exclusively as illustrations and it cannot be guaranteed that these accurately reflect the exact appearance of the product in terms of, for example, color, fit or functions.
Force Majeure
Events beyond our control, such as natural disasters, war, industrial action on the labor market, decisions by authorities, non-deliveries from subcontractors, costly circumstances or similar events which could not reasonably be foreseen, shall be attributed to force majeure. This means that Swedteam is relieved from fulfilling its obligations to fulfill contracts entered into. If a situation as referred to above arises, Swedteam shall inform you as the Customer as soon as possible and as soon as obstacles to contractual performance no longer exist.
Invalidity
Should any provision of these terms and conditions be invalid or unenforceable, the remaining provisions shall be valid and enforceable to the extent permitted by applicable law, provided that the effect of the invalidity is not unduly burdensome.
Dispute
Swedteam's ambition is to resolve any disputes with you in a way that benefits both you as a Customer and Swedteam. If a dispute cannot be resolved by mutual agreement, it will be tried in the general court of law or according to an alternative dispute procedure as described below. If disputes cannot be resolved in agreement with Swedteam, the Customer can always turn to the General Complaints Board (ARN), see www.arn.se.